Game Help
Having trouble with one of our games? Check our FAQs for game-specific guidance on poker, slots, and roulette mechanics.
Coin Issues
Questions about your virtual coin balance, daily bonuses, or how coins are earned and spent in games.
Technical Issues
Browser compatibility, loading problems, display issues, and other technical questions are answered here.
Getting Started
If this is your first time on bestonlinegameshubuk.com, we recommend reading our How It Works page first. It covers everything from age verification to virtual coins to game mechanics in a clear, step-by-step format.
Technical Requirements
To get the best experience on our platform, we recommend the following:
- Browser: A modern browser such as Chrome 90+, Firefox 88+, Safari 14+, or Edge 90+.
- JavaScript: Must be enabled in your browser for games to function.
- localStorage: Must be enabled to save your coin balance and settings.
- Connection: A stable internet connection for loading assets and fonts.
- Screen size: Any screen size from 320px width upwards. Our design is fully responsive.
Common Issues & Solutions
Games Won't Load
If a game fails to load or appears blank:
- Ensure JavaScript is enabled in your browser settings.
- Try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).
- Clear your browser cache and try again.
- Try using a different browser.
- Disable any browser extensions or ad-blockers temporarily.
Coin Balance Not Saving
Your coin balance is stored in your browser's localStorage. If it's not being saved:
- Check that localStorage is enabled in your browser (it's enabled by default in most browsers).
- Ensure you're not browsing in Private/Incognito mode, as localStorage may not persist between sessions.
- Check your browser's privacy settings to ensure site data is allowed.
Display Issues on Mobile
If the site doesn't display correctly on your mobile device:
- Ensure you're using a current version of your mobile browser.
- Try rotating your device to landscape mode for a better view of game tables.
- Zoom to 100% if the layout appears off.
Age Verification Reset
If the age verification modal appears again after you've already confirmed your age, it means your browser's localStorage has been cleared (likely from clearing browser history or cookies). Simply confirm your age again to continue. Your verification is tied to your browser's local storage, not an account.
Responsible Gaming Support
If you're concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page. It contains self-assessment tools, tips for healthy gaming, and links to professional support organisations.
Browser Data & Privacy
We do not collect any personal data through our platform. All data (coin balance, preferences) is stored locally on your device. For full details on our data practices, please read our Privacy Policy.